Shipping Policy

Last Updated: July 2026

At Frontiva Trading Private Limited, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how your orders are processed and delivered.

 

1. Order Processing

  • Orders are typically processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During festive seasons or promotional events, processing times may be slightly longer.

 

2. Shipping Coverage

We currently ship across most locations within India.

If your location is not serviceable by our delivery partners, we will notify you and process a full refund if payment has already been made.

 

3. Delivery Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

 

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping on selected products or promotional campaigns.

 

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details, allowing you to monitor your shipment.

 

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or other customer-related reasons, additional shipping charges may apply for re-delivery.

 

7. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery by emailing Support@frontiva.shop with your order number and clear photographs of the product.

We will review your request and assist you as quickly as possible.

 

8. Address Changes

Please ensure your shipping address and contact details are accurate before placing your order.

Once an order has been shipped, we may not be able to modify the delivery address.

 

9. Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Courier service delays

We appreciate your understanding in such situations.

 

10. Contact Us

For any shipping-related questions or assistance, please contact us:

Frontiva Trading Private Limited

Address:
SHOP NO-3 DDA MARKET CSC,
JAGRITI ENCLAVE SHAHDARA,
New Delhi, East Delhi, Delhi – 110092

Email: Support@frontiva.shop

We are committed to providing a reliable and hassle-free shipping experience for all our customers.

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