Returns & Refund Policy

Last Updated: July 2026

At Frontiva Trading Private Limited, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

 

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The return request is made within 7 days of receiving your order.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories are intact.

Products that do not meet these conditions may not be eligible for return.

 

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, washed, or altered.
  • Items without original tags or packaging.
  • Products damaged due to misuse or improper handling by the customer.
  • Gift cards, promotional items, or products marked as non-returnable.

 

3. How to Request a Return

To initiate a return:

  1. Email us at Support@frontiva.shop.
  2. Include your order number, product details, and the reason for the return.
  3. If the item is damaged or incorrect, please attach clear photographs.
  4. Our support team will review your request and provide further instructions.

 

4. Return Approval

Once your return request is approved:

  • The product must be packed securely in its original packaging.
  • Our courier partner may arrange a pickup where available. If pickup is unavailable, you may be asked to ship the product to the address provided by our support team.

 

5. Refunds

After the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7–10 business days.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

 

6. Exchange Policy

If you receive a damaged, defective, or incorrect product, you may request an exchange instead of a refund, subject to product availability.

If the requested item is unavailable, a refund will be issued.

 

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if the product qualifies under this policy.

 

8. Refund Exceptions

Refunds may be declined if:

  • The returned product fails the quality inspection.
  • The product is returned in a used or damaged condition.
  • Required accessories, tags, or original packaging are missing.
  • The return request is made after the eligible return period.

 

9. Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us.

Frontiva Trading Private Limited

Address:
SHOP NO-3 DDA MARKET CSC,
JAGRITI ENCLAVE SHAHDARA,
New Delhi, East Delhi, Delhi – 110092

Email: Support@frontiva.shop

We are committed to providing a smooth and hassle-free shopping experience and will do our best to resolve any concerns promptly.

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